Submit an invoice dispute

A dispute can only be submitted one-time. After submitting, the description on the Overview tab becomes read only so you cannot edit dispute information once the dispute is sent. That means you can no longer add or remove services, or modify the values in the currency and claimed columns.

Submit a dispute to your provider

1. From the Dispute Management grid, click on the dispute to be submitted. The Overview tab opens.
2. Click Actions.
3. Select Submit.

4. If a Claimed amount is not defined for any of the discrepancies or the Currency is missing, a message opens: You must add a Claim amount and Currency for each Discrepancy that you are claiming for. Would you like to continue to the Claims to update the amounts?

   1. Click on OK to be redirected to the Claims Details page or click Cancel to close the pop-up.

   2. Fill in the missing claims information.
5. If no information is missing, a pop-up opens. Enter the information:
   • To: Pre-populated with the provider email defined in the provider contact in the dispute Overview Tab. Click on X to change it manually using the + Dispute Contact action.
   • Dispute Contact: If the provider contact information was not defined in Overview, you need to populate the field using the + Dispute Contact action.
   • CC/BCC (optional): You can select from a list of active employees associated to a user profile.

   • CC Myself (unchecked by Default): Check the option if you wish to add yourself to the CC list when the email is generated.

   • Assigned To (unchecked by Default): Check the option to add the user defined in the Assigned To field to the CC list when the email is generated.

   • Select the language of the Email template. Your company defined default language is selected by default.
   • Message To Send (Mandatory).

6. Click Apply to submit the request. The dispute status is updated to Submitted.